Technicolor COM2000 Betreibershandbuch

REV. 0.10 DIRECTV COM2000 Integrator's Manual Software Version ST03.02.09

10 1 INTRODUCTION This document describes the processes and procedures for configuring the new Technicolor COM2000 system. Users famil

100 fixed IP address = 192.168.6.“Chassis ID” + 1. An arbitrary alternate address can be assigned. QAM output channels have a destination port of

101 baseChannel – This field sets the base cable channel number for each of the 3 banks of 4 carriers. carrierOn – This field allow

102 When you first receive your COM2000 system, your distributor should have already installed the most recent firmware on every COM46 card. Howev

103 Figure 62 – COM46 Multi-card Upgrade Feature 7.3 Upgrading COM46 Firmware DO NOT turn off power or unplug a card that is updating its S

104 If one desires to update all of the COM46 cards in a chassis (multi-card upgrade method), then all upgrade fields would be checked as shown in

105 Figure 64 – Multi-card COM46 SW Upgrade Results

106 7.4 Upgrading a COM46-FLX from SD to HD Upgrading the COM46-FLX from SD only to HD requires the purchase of an upgrade license key from Techni

107 Upgrading the firmware for the QAM6 is similar to updating the firmware for the COM46 and XDR24 except for the following differences:  QAM6 up

108 Figure 67 shows the results of starting a QAM6 SW upgrade. Figure 67 – QAM6 SW Upgrade Results

109 8 COM2000 DIAGNOSTIC CAPABILITIES When it comes to troubleshooting your COM2000 system, the COM46 card has a few built-in mechanisms that can a

11 Term Definition COM2000 This is the complete system, consisting of the following: one or more COM100 (now discontinued) or COM200 chassis, COM120

110  All COM46 cards are properly connected to their receivers on the back panel.  All thumbscrews are tightened completely. If any COM46 cards

111 If the guide acquisition state lasts longer than expected without the Tuner LEDs turning on, then the system is probably having difficulty acqu

112 detected. 8.1.4 Software Upgrade During a COM46 software upgrade sequence the card will upload the new image from the IP address set in the ‘

113  You have correctly entered the update file name.  The directory path and filename do not exceed the maximum limit of 200 characters.

114 8.2 Network Connectivity Indicators There are two Ethernet jacks on the face of the COM360. Each has two green LEDs above the connector socke

115 9 DIRECTV AUTHORIZATION Like any other DIRECTV receiver, all COM46s require authorization from DIRECTV before they will function properly.

116 10 GENERAL TROUBLESHOOTING TIPS The most common problems encountered with the COM2000 systems are due to poor RF signal conditions or to bad or

117 10.1.2 Streaming Video to your PC If you prefer to use a PC during troubleshooting, the only thing you need is an application like VLC Media Pl

118 setup. Figure 70 – Opening a Network Stream If you have set up all your connections as directed, VLC Media Player should start streaming video

119 Figure 71 – Streaming Video from a COM46 Card 10.2 Preventing Pro:Idiom key loss Each commercial TV that supports Pro:Idiom decryption m

12 Term Definition GbE The Gigabit Ethernet card (GbE) is a card that when installed in slot 1 of a COM200 chassis provides a gigabit speed Etherne

120 problem persists, you need to determine whether the video feed is glitchy or if you are working with faulty equipment. Locate the problematic

121 10.5 Fixing a Doorstop If, in the event of a catastrophic power fail or other “glitch” event during reprogramming , the COM46 board becomes a

122 In the DHCP settings tab, enter the filename of the application image in the ‘Boot File’ field and hit OK. Figure 73 – BOOTP file setting

123 Next make sure that the DHCP option is checked in the ‘GLOBAL’ tab and hit OK. The Tftpd32 application will need to be restarted after making t

124 Appendix A COM2000 IP Configuration Considerations The COM46 and COM24 cards have a lot of flexibility when it comes to select

125 Appendix B RF Sanity Check In order to address the situation where a receiver loses its authorization every 3 to 4 days, we recommend that ins

126 Appendix C Troubleshooting the COM2000 Problem/ Condition Possible Interpretations What to do PWR LED continues to flash for more than

127 Problem/ Condition Possible Interpretations What to do Card required multiple authorization “hits”  Possibly nothing – it could just be a fu

128 Problem/ Condition Possible Interpretations What to do A card appears to be “stuck” on the old revision of firmware.  Firmware bug makes a

13 Term Definition System Integrator The person or company that performs the onsite installation. System Operator The company or organization

14 2 COM2000 PRODUCT DESCRIPTION A COM360 chassis fully populated with COM46 receivers is capable of tuning and transcrypting up to 48 DIRECTV

15 Refer to Figure 1 below for a diagram illustrating a complete COM2000 system. Figure 1 – COM2000 System Overview COM2000 System – This describ

16 COM120 (RF Distribution Panel) – This legacy device receives the incoming satellite feed via your dish receiver and distributes the signals

17 will distribute any channels provided by the property. It may consist of any configuration of devices as defined by the System Operator. Pro:Idi

18 3 MECHANICAL OVERVIEW The following sections contain a brief overview of the devices that you will be interacting with along with the associate

19 3.1.2 COM360 Rear View Figure 3 – COM360 Rear View Figure 3 above shows the rear of the COM360 chassis. The COM360 chassis also contains two 5-

©2011, 2012, 2013, 2014 Technicolor. All rights reserved. Contents 1 INTRODUCTION ...

20 Figure 4 - COM46 card Each COM46 card contains an RF input, 12 indicator lights, a recessed reset button, and thumbscrews on ei

21 3.3 COM46-FLX Card The COM46-FLX card is a variant of the standard COM46 card that is only capable of receiving SD programming as shipped from

22 3.4 GbE Card The COM360 chassis has an integrated 14 port Ethernet switch on the backplane. This switch provides gigabit speed on two external

23 same band. The QAM6 card contains six (6) green LEDs on its front panel that indicate power, GbE Link/ Activity, and QAM status, as well as the l

24 The COM360 chassis has one full and one partial card guide; the board is retained by the front panel screws, which MUST be installed. Install th

25 Figure 9 – COM360 Chassis ID Configuration Switch Location Figure 10 – COM360 Chassis ID Configuration Switch Closeup Chassis ID Configuration

26 The DIP switch pictured above will allow you to assign the chassis a unique ID between 0 and 15 by setting the switches as described in Table 2.

27 4.2 Installation Requirement Guidelines Here are a few guidelines to keep in mind when installing the COM2000 system that will m

28  The operator must take care not to block the front and rear air passageways of the COM360 chassis. Racks containing doors and

29 5.1.2 DHCP Server Because the COM46 cards have the ability to remember their settings, once the system has been properly configured, the cards

3 5.2 Connecting to the COM2000 ... 32 5.2.1 Preparing Your Compu

30 5.1.3 Video Playback During the configuration and installation process, it may be necessary to verify the COM46 video streams in the absence of

31 As mentioned previously, the multi-function tool Tftpd32 is very effective at handling the file transfer needs for a log file or a software updat

32 5.2 Connecting to the COM2000 5.2.1 Preparing Your Computer’s Network Connections As mentioned previously, interaction with the COM46 cards ca

33 Figure 14 – Local Area Connection Status window Next select the Properties button. At this point, you should have a window titled

34 Figure 15 – Internet Protocol Configuration In the window that you have just opened, you will see that there are two options available for defi

35 5.2.2 Avoiding IP Address conflicts When building a system that is comprised of a mixture of cards from different sources, there is a possibilit

36 Figure 16 – Accessing the Command Prompt window In the program window that appears, you will be prompted to enter a command. Ty

37 In the example above, the computer is communicating with the COM2000 system over the “Local Area Connection” via an Ethernet ada

38 Figure 18 – Tftpd32 Startup Screen The window that comes up should look like the one below in Figure 19. At times, things like firewall settin

39 Figure 19 – Tftpd32 Settings Window (Global Settings)

4 6.10.3 Adding a Logo to the EPG ... 91 6.11 Using the COM46 Sys

40 Figure 20 – Tftpd32 Settings Window (TFTP Settings)

41 Figure 21– Tftpd32 Settings Window (Syslog Settings) If you do not see a progress-bar (shown in Figure 22) within 30 seconds after hitting the S

42 Figure 22 – Tftpd32 File Transfer Progress Screen On rare occasions, the progress bar shown above in Figure 22 will appear, but you will find t

43 6 USING THE COM2000 WEB INTERFACE Each COM46 card contains a basic web-based application that provides an easy means to control and configure th

44 Figure 25 - COM46 Discover Page Figure 25 shows a basic data summary that is also similar to the pages you will get by clicking on the Refres

45 identifiers to multiple chassis within a system. Slot – This field identifies the card’s location within a chassis, numbered 1 through 12. If th

46 6.2 The Tune Command The Basic Tune screen shown in can be accessed by clicking the ChannelNumber link in the Channel column of the Discover

47 typical DIRECTV tuner. The second way is used if a QAM6 is in the chassis. The QAM major and minor numbers are set along with the DIRECTV channe

48 Figure 27 – Advanced Tune screen portion of Advanced Edit page Information identifying the tuner currently being tuned is displayed at the top

49 IP address entered with no additional steps necessary. However, older COM200 Chassis (pseudo codes BC004 and NC004) require that multicast

5 Appendix A COM2000 IP CONFIGURATION CONSIDERATIONS ... 124 Appendix B RF SANITY CHECK ...

50 Persistent – Setting this value to ‘1’ tells the COM46 to retain all channel and IP-destination settings in memory (i.e., data entered into

51 6.2.2 Evaluating COM46 Informational Status The information shown in below is one of the subsections available on the Advanced Edit page. Figu

52 Chassis_ID – This field represents which COM200 chassis the card resides in when there are multiple chassis in the system. Slot_ID – This field

53 The information shown in Figure 29 below is one of the subsections available on the Advanced Edit page. Figure 29 – “LED Control” Interface on A

54 Figure 30 – “CAM Log” Interface on Advanced Edit page This section gives you the ability to read the log files generated by any C

55 1 9 727: 727 - Program Not Available in Your Area (Service Blacked Out) [GMT=Thu May 12 00:00:00 2011] 2 0 0: Can't view [GMT=Thu May 12 0

56 6.2.5 Using the COM46 Software Reset Feature The information shown in Figure 32 below is one of the subsections available on the Advanced Edit

57 6.2.6 Using the COM46 File Transfer Utility The information shown in Figure 33 below is one of the subsections available on the Advanced Edit pa

58 the COM46 such as the HD upgrade for the COM46-FLX. Options above 4 are not enabled for field use. Server_IP_Address – This field tells the COM4

59 6.2.7 Setting the COM46 User Configuration Options The information shown in Figure 34 below is one of the subsections available on the Advanced

6 Figure 23 – Tftpd32 Completed Transfer Screen ... 42 Figure 24 – COM2000 We

60 1 = DHCP_Persistent In this mode all IP address information Base_IP, Subnet and Gateway are taken from the DHCP lease that the DHCP server i

61 have been asked to modify the value by someone from technical support. Please refer to 10.5 for more information on using these settings.

62 6.2.8 Using the COM46 “Direct Tune” Feature The information shown in below is one of the subsections available on the Advanced Edit page. Fig

63 6.2.9 Using the COM46 “Simulcrypt” Feature The information shown in figure below describes how to enable the use of the COM46 with a Simulcrypt

64 6.3 The Overview Page The Overview Page (Figure 37) provides a streamlined method for initial configuration and quick status monito

65 Security - The Security column pulldown allows you to apply any of the supported security modes to the associated channel. See Figure

66 Figure 38 – Selecting IP mode as the default display for video destination

67 Figure 39 – Choosing the DRM

68 Figure 40 – Choosing the channel

69 Figure 41 – Choosing the destination mode

7 Figure 53 – Guide Channel (EPG) ... 91 Figure 54 – EP

70 6.4 Displaying COM2000 Status By clicking the Display hyperlink at the top of any COM2000 web interface page, you can see the information last

71 clicking the PairingInfo hyperlink at the top of any COM2000 web interface page, you can quickly evaluate the authorization statu

72 chassis, this can be used to identify each card in the system. See Section 4.1 on how to assign unique identifiers to multiple chassis within a

73 Figure 44 – COM46 Multi-card Upgrade Feature Following is a brief description of the relevant fields on this page. Usage – This field allows you

74 Browser Upload To eliminate the need for a 3rd party TFTP server, a COM46 can now act as a TFTP server for other cards in the system but the fil

75 6.6 Using the COM2000 TuneAll Command The information shown in Figure 46 below is the result of clicking the TuneAll hyperlink at the top of any

76 at the bottom of the browser page (below the Submit Query button) either directly into the text field provided or into your text editor of choic

77 1-2-6, 192.168.4.245:7427, 545-65535-4; After editing the tuning table, you simply need to copy and paste this information into the large field p

78 6.7 Refreshing the COM2000 Display below is the result obtained by clicking the Refresh link at the top of any COM2000 web int

79 clicking the SysInfo hyperlink at the top of any COM2000 web interface page, you will access the page shown below in . This table gives you t

8 Table 3 – LED States ... 109 Table

80 Following is a detailed list of the information available on the SysInfo (System Info) page. Chassis – This field reports a unique identifier fo

81 6.9 Evaluating COM2000 Health Status By clicking the HealthInfo hyperlink at the top of any COM2000 web interface page, you will access the page

82 Following is a detailed list of the information available on the HealthInfo page. Chassis – This field reports a unique identifier for the chass

83 6.10 Using the DIRECTV Electronic Program Guide (EPG) Each COM46 card gives you access to an integrated Electronic Program Guide (EPG) that can b

84 example: 10-1 NLobby_The_lobby_channel 1 17 7. Each channel in the EPG is comprised of a still image and it can take up to 10 seconds to produc

85 6.10.1 Starting Out In order to access the EPG setup screen shown in Figure 50 below, simply click the EPG hyperlink at the top

86 DestIP – This field represents the IP address of the device you wish to send the EPG data to. In a typical installation, this will be the add

87 port – This tells the guide which QAM6 UDP port is being used for sending PSIP guide data. If not using PSIP this field can be set to -1. Examp

88 Figure 51 – COM2000 EPG Page (Configured)

89 6.10.2 Configuring the EPG The screen shown in Figure 52 below is the result of clicking the EpgLoad button located at the bottom of the EPG scr

9 REVISION RECORD Revision Date Revision Editor Revision Description 0.90 1 Jan – 2 May 2014 Mark Anderson Rob Rhodes First Draft

90 The results shown on this page contain the programming information for all COM46 cards in your system based on the current tuning table. The fu

91 In order to customize the EPG to match the property’s lineup, you will need to go back to the main EPG screen by clicking the EPG link at the to

92 entirely up to the property to employ someone to do so. It is recommended that you work with someone in either the property’s Branding or Corpo

93 Figure 56 – COM46 Syslog Report In addition to clicking the Syslog hyperlink at the top of any COM2000 web interface page, the syslog data may

94 Figure 57 – Locking the configuration 6.13 Using the COM46 ATSC Command The Technicolor’s ATSC-8 tuner boards can be controlled by the ATSC as

95 Figure 58 – ATSC Command First, the four IP addresses must be set. Specify the desired base IP address (such as 192.168.4.1) an

96 ATSC Base IP address = 192.168.4.1 The Tuner_Index is either 0 or 1 for each IP address. WFYI is carried on ATSC frequency 21. QAM6 address is 1

97 6.14 Using the COM46 401 Command The 401 command (Figure 59) can send control messages to DCI401MCS Digital Security Terminator devi

98 The Messages are: 0 = Download new DCI401MCS software 3 = Feature enable/disable 4 = Reset DTA user settings (ratings locks, …) 5 = Tune

99 6.15 Using the COM46 QAM Command The QAM link will display the page below: Figure 60 – QAM6 Command Screen (top portion) The QAM6 card is co