Technicolor COM2000 Betreibershandbuch PDF herunterladen (Seite 126)

126

Appendix C

Troubleshooting the COM2000

Problem/ Condition

Possible Interpretations

What to do

PWR LED continues to flash

for more than 2 minutes after

reboot

 Card is still searching for guide.

Communication with card may be

unreliable until guide data is

acquired.

 If the current weather conditions are

favorable, it is recommended that the

installer revisit the RF installation

guidelines.

Tuner LED is unlit /

SNR = 0 / AGC = -140

 Tuner is not locked to a channel.

 Card rebooted with “Persistent” field

set to ‘0’.

 Possible RF problems.

 Possible guide acquisition problems.

 Attempt to retune to the channel.

 Make sure “Persistent” field is set to ‘1’.

 Revisit the RF installation guidelines.

SNR = 5/ AGC = -17

 Inadequate RF quality level.

 Signal strength is too high.

 As these conditions could lead to card

instability, it is recommended that the

installer revisit the RF installation

guidelines.

Tuner LED is lit, but green

Ethernet activity (AT) LED

flashes slowly

 Card is not streaming video.

 Card is attempting to send to an

unreachable IP address.

 Possible authorization problem.

 Verify that the destination IP and port

number values are correct.

 Check the CAM log for authorization

problems. If found, tune to channel 100

and attempt reauthorization.

Tuner LED is blinking

 Tuner is having SWM registration or

other RF problems

 Tuner is locked but no video packets

are being sent.

 Possible authorization problem.

 Check RF plant characteristics and SWM

connectivity with a SatBuddy.

 Check the system log for correct SWM

registration

 Check the CAM log for authorization

problems. If found, tune to channel 100

and attempt reauthorization.

Channel = 0

 Card has not fully booted yet.

 An invalid Channel Object ID has

been entered.

 Guide acquisition problem.

 Local channel acquisition problem.

 If left in this state for too long, the

card will lose authorization.

 Wait for the PWR LED to stop flashing.

 Reboot the card to force it to get new guide

data and then attempt to retune it.

 Check the CAM log for authorization

problems. If found, tune to channel 100

and attempt reauthorization.

IP Address = 192.168.0.0

 Card has not fully booted yet.

 An invalid IP destination was

entered.

 Card rebooted with Persistent set to

‘0’.

 Wait for the PWR LED to stop flashing.

 Verify the configuration settings.

 Try reprogramming the card, making sure

to set Persistent set to ‘1’.

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